Your Journey by Jodi ("Your Journey by Jodi," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request travel services, make a booking, or otherwise interact with us.
Your Journey by Jodi is based in Greer, South Carolina, USA, and provides travel planning and booking services for destinations worldwide.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you request information, plan a trip, make a reservation, complete a form, communicate with us, or otherwise use our services.
Depending on the services you request, this information may include:
Contact Information
- Full name
- Email address
- Telephone number
- Mailing or billing address
Travel Information
- Destination and travel dates
- Number and names of travelers
- Travel preferences and interests
- Accommodation preferences
- Transportation preferences
- Flight, hotel, cruise, tour, and other reservation information
- Special requests or other information necessary to arrange your travel
Identification and Travel-Document Information
Depending on the travel services you purchase, travel suppliers may require information such as:
- Date of birth
- Passport information
- Government-issued identification information
- Citizenship or nationality
- Other information required to complete a reservation or comply with travel requirements
We will request such information only when reasonably necessary for the travel services or arrangements you have requested.
Payment Information
When you make a payment, payment information may be collected and processed by third-party payment providers, including Square, our merchant account/payment gateway, or the applicable travel supplier.
We generally do not need to directly store your complete payment card information when payment processing is handled by these third-party providers.
Communications
We may collect information contained in communications you send to us, including emails, website forms, telephone communications, inquiries, requests, reviews, and customer-service interactions.
Website and Technical Information
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate geographic information
- Date and time of visits
- Website usage information
We may use Google Analytics to help us understand how visitors use our website.
2. How We Collect Information
We may collect information:
- Directly from you through website forms
- When you contact us by email or telephone
- When you request a quote or travel consultation
- When you provide information for a reservation
- Through travel-agent booking platforms
- Through airline, hotel, cruise, tour, and other travel supplier systems
- From payment providers and financial institutions involved in processing transactions
- Automatically through cookies and similar technologies when you use our website
- From third parties when necessary to provide or manage your requested travel services
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries and requests
- Provide travel planning and consultation services
- Prepare travel recommendations, quotes, and itineraries
- Make, modify, and manage travel reservations
- Communicate with airlines, hotels, cruise lines, tour operators, transportation companies, and other travel suppliers
- Process or facilitate payments
- Communicate with you about your reservations and travel arrangements
- Provide customer service
- Send service-related communications
- Send marketing communications when permitted by applicable law and, where required, with your consent
- Improve our website, services, and customer experience
- Analyze website usage and performance
- Detect, prevent, and address fraud, security issues, or misuse
- Maintain business and transaction records
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect our rights, property, customers, and business
4. How We Share Personal Information
We may disclose personal information when reasonably necessary to provide the services you request.
Depending on your travel arrangements, information may be shared with:
Travel Suppliers
We may provide information to airlines, hotels, cruise lines, resorts, tour operators, transportation providers, destination-management companies, travel insurance providers, and other travel suppliers involved in your itinerary.
These companies may have their own privacy policies and terms governing their use of your information.
Booking and Travel Platforms
We may use travel-agent booking platforms and supplier reservation systems to research, book, and manage travel arrangements.
Payment Providers
We may share information necessary to process payments with Square, our merchant account/payment gateway, and applicable travel suppliers.
Service Providers
We may use third-party companies that provide services such as website hosting, technology, communications, analytics, administrative support, or other business services.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to legal process or governmental requests
- Protect the rights, safety, or property of our customers or business
- Detect or prevent fraud or other unlawful activity
- Enforce agreements or protect our legal interests
We do not sell your personal information as a travel agency business.
5. Travel Suppliers and Third Parties
Your Journey by Jodi works with third-party travel suppliers and service providers to arrange travel.
When you book travel through us, information necessary to complete your reservation may be transmitted to the applicable supplier. These suppliers may operate in countries outside the United States and may have their own privacy policies and data-protection practices.
Once information is provided to a travel supplier, that supplier's handling of the information may be governed by its own privacy policy.
We encourage you to review the privacy policies of travel suppliers and other third parties whose services you purchase or use.
6. International Travel and International Data Transfers
Because we arrange travel worldwide, your personal information may be shared with travel suppliers, service providers, or other parties located outside the United States.
Different countries may have different data-protection laws and privacy requirements.
When necessary to arrange your travel, information may therefore be transferred internationally, including to the destination country or countries involved in your itinerary.
By requesting travel services that require the transfer of personal information, you understand that such transfers may be necessary to complete your reservations and provide the requested services.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, understand website usage, and improve the visitor experience.
Cookies are small data files that may be stored on your device when you visit a website.
We may use cookies or similar technologies for purposes such as:
- Website functionality
- Remembering preferences
- Understanding website traffic
- Measuring website performance
- Analytics
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Google Analytics
We use Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect information such as pages visited, approximate location, device information, browser information, and other website usage data.
We use this information to understand website traffic and improve our website and services.
Google may process information collected through Google Analytics according to its own privacy practices and policies.
9. Payment Processing
Payments may be processed through Square, our merchant account/payment gateway, or directly through the applicable travel supplier.
When you provide payment information to a third-party payment processor or travel supplier, that party may collect and process your information according to its own privacy policy and terms.
We encourage you to review the privacy practices of the payment provider or travel supplier involved in your transaction.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide and document travel services
- Maintain business and transaction records
- Meet accounting and legal requirements
- Resolve disputes
- Enforce agreements
- Protect our legitimate business interests
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably necessary, we may securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.
11. Information Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.
You should use appropriate caution when transmitting sensitive information over the internet.
12. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used or shared
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
- Opt out of certain marketing communications
Not every right is available in every jurisdiction, and some requests may be subject to legal exceptions or limitations.
To submit a privacy-related request, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests.
13. Marketing Communications
If you choose to receive marketing communications from us, we may send information about travel opportunities, promotions, destinations, services, or other offerings.
You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send transactional or service-related communications necessary to manage your bookings or provide requested services.
14. Children's Privacy
Our website and services are not directed toward children.
We do not knowingly collect personal information directly from children for marketing purposes.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us using the information below.
15. Third-Party Websites and Services
Our website or communications may contain links to websites or services operated by third parties, including airlines, hotels, cruise companies, tour operators, travel suppliers, payment providers, or other businesses.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website or service before providing personal information.
16. Do Not Track and Privacy Signals
Some web browsers and devices offer privacy settings or signals that allow users to communicate preferences regarding online tracking.
Our website may not respond to every browser-based privacy signal or "Do Not Track" setting.
Where required by applicable law, we will handle recognized privacy signals in accordance with the requirements applicable to our business.
17. State and Regional Privacy Rights
Privacy laws vary depending on where you live.
Certain U.S. states and other jurisdictions may provide residents with additional privacy rights. If a privacy law applies to you and to Your Journey by Jodi, we will handle applicable requests in accordance with that law.
If you believe you have privacy rights under the laws of your state, country, or region, you may contact us using the information below.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.
19. Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact:
Your Journey by Jodi
Greer, South Carolina, USA
Email: yourjourneybyjodi@gmail.com
We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.
Last Updated: [Insert Date]
