Welcome to Your Journey by Jodi. These Terms & Conditions ("Terms") govern your use of the Your Journey by Jodi website and your relationship with Your Journey by Jodi when you request travel planning, booking, or related services.
Your Journey by Jodi is based in Greer, South Carolina, USA, and assists travelers with travel arrangements and reservations worldwide.
By using our website, requesting our services, submitting a travel inquiry, or making a booking through us, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About Your Journey by Jodi
Your Journey by Jodi is a travel agency providing travel planning and booking assistance.
Our services may include researching and arranging travel accommodations and experiences, including:
- Airfare
- Hotels and resorts
- Cruises
- Tours and excursions
- Vacation packages
- Transportation
- Travel experiences
- Other travel-related services offered by third-party travel suppliers
Depending on the service, Your Journey by Jodi may act as an intermediary between you and the applicable travel supplier.
2. Travel Suppliers
Many travel services arranged through Your Journey by Jodi are provided by independent third-party travel suppliers.
These suppliers may include:
- Airlines
- Cruise lines
- Hotels and resorts
- Tour operators
- Transportation companies
- Vacation package providers
- Destination-management companies
- Activity and excursion providers
- Travel insurance providers
- Other travel-related businesses
Each supplier may have its own terms, conditions, cancellation policies, payment requirements, refund policies, and other rules.
When you purchase a travel service, you may be required to agree to the applicable supplier's terms and conditions in addition to these Terms.
If there is a conflict between these Terms and a supplier's terms concerning the supplier's service, the supplier's terms may govern that particular service.
3. Travel Quotes and Pricing
Travel prices and availability can change at any time.
A quote provided by Your Journey by Jodi may be based on information and availability available at the time the quote is prepared.
Unless otherwise stated in writing, a quote is not a guarantee of price or availability until the applicable reservation has been confirmed and any required payment has been received.
Prices may change due to factors including:
- Supplier availability
- Demand
- Taxes and fees
- Airline or cruise pricing
- Hotel pricing
- Currency fluctuations
- Changes imposed by suppliers
- Government taxes or fees
- Changes in travel dates or itinerary
- Changes in the number of travelers
- Other supplier or market conditions
Your Journey by Jodi is not responsible for price changes that occur before a booking is confirmed.
4. Reservations and Confirmation
A travel reservation is not considered final until the applicable supplier has confirmed the reservation and any required payment or deposit has been processed.
Customers should carefully review all confirmation documents, including:
- Traveler names
- Travel dates
- Destinations
- Flight details
- Hotel information
- Cruise information
- Room or cabin categories
- Transportation arrangements
- Activities
- Payment deadlines
- Cancellation terms
- Other itinerary details
If you discover an error, please contact Your Journey by Jodi as soon as possible.
Once a reservation has been confirmed, changes or corrections may be subject to supplier fees, fare differences, penalties, or other restrictions.
5. Customer Information
You are responsible for providing accurate and complete information necessary to arrange your travel.
This may include:
- Legal names
- Dates of birth
- Contact information
- Passport or identification information
- Travel dates
- Traveler information
- Special requests
- Payment information
- Other information required by a travel supplier
Your Journey by Jodi is not responsible for problems resulting from inaccurate, incomplete, outdated, or misspelled information provided by you.
In particular, traveler names should match the applicable travel documents when required by the supplier.
6. Payments
Payment requirements vary depending on the travel supplier and type of booking.
Payments may be processed through:
- Square
- Our merchant account/payment gateway
- An applicable airline, hotel, cruise line, tour operator, or other travel supplier
Some reservations may require a deposit, while others may require payment in full at the time of booking.
Final-payment deadlines are determined by the applicable supplier and will be communicated to you when applicable.
Failure to make a required payment by the applicable deadline may result in cancellation of the reservation, loss of deposits, penalties, or other charges.
Your Journey by Jodi is not responsible for losses resulting from a customer's failure to meet a payment deadline.
7. Cancellation and Changes
Cancellation and change policies vary by travel supplier, reservation type, fare, rate, package, and other factors.
Before booking, you should review the applicable cancellation and change terms.
If you request that Your Journey by Jodi cancel or modify a reservation, we will communicate the request to the applicable supplier when possible.
A supplier may impose:
- Cancellation fees
- Change fees
- Nonrefundable charges
- Fare differences
- Deposit forfeitures
- Administrative fees
- Other penalties
A cancellation or change is not considered complete until confirmed by the applicable supplier.
8. Your Journey by Jodi Service Fees
If Your Journey by Jodi charges a separate planning, consultation, change, cancellation, or other agency service fee, that fee will be disclosed to you before or at the time the fee becomes applicable.
Agency service fees may be separate from fees or penalties charged by travel suppliers.
Unless otherwise stated in writing, supplier refunds do not necessarily include reimbursement of separate agency service fees.
9. Refunds
Refund eligibility is generally determined by the applicable travel supplier's rules.
Some travel products, fares, deposits, or services may be nonrefundable.
Where a supplier approves a refund, the timing and method of the refund may be determined by the supplier or payment processor.
Your Journey by Jodi will assist with eligible refund requests when reasonably possible but cannot guarantee that a supplier will approve a refund.
10. Travel Documents and Entry Requirements
You are responsible for obtaining and maintaining all travel documents required for your trip.
Depending on your destination and circumstances, these may include:
- Valid passports
- Visas
- Electronic travel authorizations
- Identification documents
- Vaccination or health documentation
- Entry permits
- Transit documentation
- Other government-required documents
Requirements may vary based on nationality, citizenship, destination, transit points, and other circumstances.
Travel requirements can change.
You are responsible for verifying current requirements with the appropriate government authorities and travel suppliers before departure.
Your Journey by Jodi may provide general travel information, but such information should not be treated as legal or immigration advice.
Your Journey by Jodi is not responsible for denied boarding, denied entry, missed travel, or other losses resulting from failure to obtain required travel documents or meet applicable entry requirements.
11. Travel Insurance
Travel insurance may provide protection against certain unexpected events, depending on the policy purchased.
Your Journey by Jodi may recommend that travelers consider travel insurance.
Insurance coverage varies by policy and provider. Customers are responsible for reviewing the policy terms, exclusions, limitations, coverage amounts, and claim procedures before purchasing.
Your Journey by Jodi does not guarantee that a particular loss, cancellation, interruption, medical event, delay, or other circumstance will be covered by insurance.
12. Special Requests
We are happy to communicate reasonable special requests to travel suppliers when applicable.
Examples may include:
- Dietary requests
- Accessibility requests
- Room preferences
- Seating preferences
- Celebration requests
- Connecting-room requests
- Other travel preferences
Special requests are subject to supplier availability and cannot always be guaranteed.
A request communicated to a supplier does not constitute a guarantee that the supplier will fulfill it.
13. Travel Disruptions and Changes by Suppliers
Travel arrangements can be affected by circumstances outside our control.
Travel suppliers may change or cancel services for reasons including:
- Weather
- Mechanical issues
- Operational issues
- Staffing issues
- Schedule changes
- Government restrictions
- Natural disasters
- Strikes or labor disruptions
- Security concerns
- Public health events
- Other unforeseen circumstances
Airlines, cruise lines, hotels, tour operators, and other suppliers may have their own policies regarding changes, cancellations, compensation, credits, or refunds.
Your Journey by Jodi will make reasonable efforts to assist customers with supplier-related changes when we are able to do so.
However, we do not control the operations of third-party travel suppliers and cannot guarantee that a supplier will provide a refund, credit, alternate arrangement, compensation, or other remedy.
14. Force Majeure
Your Journey by Jodi shall not be responsible for delays, cancellations, losses, or failures to perform caused by circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
- Natural disasters
- Severe weather
- Acts of government
- War or civil unrest
- Terrorism or security events
- Pandemics or public health emergencies
- Strikes or labor disputes
- Transportation disruptions
- Supplier failures
- Power or telecommunications failures
- Other events beyond our reasonable control
Supplier-specific terms may also address these circumstances.
15. Travel Risks
Travel involves inherent risks and uncertainties.
You acknowledge that travel may involve risks associated with transportation, destinations, weather, activities, health conditions, personal belongings, and other circumstances.
You are responsible for making informed decisions about your travel and for following applicable laws, regulations, safety instructions, and supplier requirements.
Your Journey by Jodi does not guarantee the safety, security, suitability, or quality of any particular destination, activity, supplier, or travel experience.
16. Health and Medical Considerations
You are responsible for determining whether you are medically able to participate in your planned travel or activities.
You should consult an appropriate healthcare professional regarding health concerns, vaccinations, medications, medical conditions, or other health-related considerations before traveling.
Your Journey by Jodi does not provide medical advice.
Travelers should review current health and entry requirements for their destinations through appropriate official sources.
17. Luggage and Personal Property
Airlines, cruise lines, hotels, transportation providers, and other suppliers may establish their own policies regarding luggage, lost property, damaged property, and personal belongings.
You are responsible for complying with applicable baggage and personal-property requirements.
Your Journey by Jodi is not responsible for loss, theft, damage, or delay involving personal property except to the extent required by applicable law.
18. Website Use
You may use the Your Journey by Jodi website for lawful purposes only.
You agree not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Interfere with website functionality
- Introduce malicious software or code
- Copy or misuse website content without permission
- Misrepresent your identity
- Submit false or misleading information
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, website, or systems.
19. Website Content
We make reasonable efforts to provide accurate information on our website.
However, travel information, pricing, availability, supplier policies, schedules, destinations, and other information may change.
Website content may not always reflect the most current supplier information.
We reserve the right to correct errors, update information, and modify website content at any time.
20. Third-Party Websites and Links
Our website may contain links to third-party websites, including airlines, hotels, cruise companies, tour operators, payment providers, travel suppliers, and other businesses.
These websites are operated independently from Your Journey by Jodi.
We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites.
Your use of third-party websites is subject to their respective terms and policies.
21. Intellectual Property
Unless otherwise stated, content appearing on the Your Journey by Jodi website, including text, graphics, logos, images, branding, and other materials, is owned by or licensed to Your Journey by Jodi and may be protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish, transmit, sell, or otherwise use our protected content without prior written permission, except as permitted by law.
22. Privacy
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
The Privacy Policy is incorporated into these Terms by reference.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Your Journey by Jodi shall not be responsible for losses, damages, costs, expenses, delays, injuries, cancellations, schedule changes, or other consequences arising from the acts or omissions of third-party travel suppliers or circumstances outside our reasonable control.
This may include, without limitation, issues involving:
- Airlines
- Cruise lines
- Hotels
- Resorts
- Tour operators
- Transportation providers
- Excursion providers
- Travel insurance providers
- Other travel suppliers
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
24. No Guarantee of Travel Services
Your Journey by Jodi does not own, operate, or control most of the travel services that we arrange.
We therefore cannot guarantee:
- Supplier availability
- Supplier performance
- Specific room, cabin, or seat assignments
- Flight schedules
- Cruise itineraries
- Hotel amenities
- Weather conditions
- Destination conditions
- Supplier pricing
- Supplier refunds
- Supplier compensation
- Any particular travel experience
We will make reasonable efforts to assist you in arranging the travel services you request.
25. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, or expenses arising from your violation of these Terms, misuse of our website, or provision of false or inaccurate information.
This provision does not apply to the extent that such claims result from the negligence or wrongful conduct of Your Journey by Jodi where applicable law prohibits such limitation.
26. Governing Law
These Terms shall be governed by the laws applicable in the State of South Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute arising from these Terms or our services shall be handled in accordance with applicable law.
27. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of our website or services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
29. Entire Agreement
These Terms, together with any applicable supplier terms, booking documents, written agreements, and our Privacy Policy, constitute the terms governing your use of our website and our provision of services, subject to any additional written agreement applicable to a particular travel arrangement.
30. Contact Us
If you have questions about these Terms & Conditions or our travel services, please contact:
Your Journey by Jodi
Greer, South Carolina, USA
Email: yourjourneybyjodi@gmail.com
We will make reasonable efforts to respond to inquiries in a timely manner.
Last Updated: [Insert Date]
